1. Consultations & Pricing

• Free Consultations: All initial consultations are 100% free with no obligation. You are free to take your garment elsewhere if my quote or process isn't the right fit for you.
• Quotes & Adjustments: Initial quotes provided during your fitting are estimates based on my assessment. In the extremely rare event that a project requires additional unexpected work exceeding the quote, I will contact you to discuss options before proceeding. If a project ultimately requires less work than anticipated, I will gladly adjust your price downward at pickup.
• Payment Terms: For any alteration service totaling over $100, a 50% deposit is required to begin work. The remaining balance is due upon final pickup.
• Accepted Payment Methods: I currently accept payments via PayPal and Venmo.

2. Scheduling, Fittings & Turnaround

• Schedule & Availability: Pure Play is run alongside my full-time career, so my availability requires a little extra patience! Standard appointments, fittings, and pickups take place on Sundays. While my schedule isn't wide open, I am flexible and can arrange mid-week appointments on a case-by-case basis if Sundays do not work for you.
• Project Timelines & Rush Orders: Project timelines and the number of required fittings vary depending on complexity and will be established during your consultation. If you need a project completed on an urgent deadline outside my standard schedule, a rush fee may apply.

3. Pickups, Final Fittings & Guarantee Window

• Final Fitting at Pickup: When you pick up your garment, we will do a final fitting together to ensure everything looks and feels right. If adjustments are needed then and there, I will keep the garment to make it right.
• 7-Day Fit Window: I want you to love how your piece fits! I offer a 7-day window after pickup to report any issues related to the agreed-upon alterations. I will gladly adjust my original work for free within this week.
• Project Completion: After 7 days from pickup, the project is officially considered complete. Any subsequent requests or adjustments after this window will be billed as a new alteration service.

4. Physical Products (Handmade Goods & Bags)

• All Sales Are Final: Because Pure Play is a small independent studio and all physical items are handmade by me, I do not accept returns or exchanges. All product sales are final.
• Product Descriptions: I provide detailed descriptions, measurements, material notes, and high-quality photos for all listings so you can clearly understand the size, scale, color, and texture before purchasing. Please review these details carefully prior to placing your order.
• Lifetime Repair Guarantee: I stand behind the quality of my handmade products! For any non-custom physical product (such as bags), I offer lifetime repairs for issues resulting from reasonable wear and tear.
• Shipping Costs: The customer is responsible for covering shipping costs both to and from my studio for repairs (or free local drop-off/pickup can be arranged).
• Repair Timelines: Repair timelines depend on the severity of the damage and my current workload, which will be estimated upon receiving your repair request.
• Modifications vs. Repairs: This guarantee applies exclusively to restoring original wear and tear. It does not cover new customizations, modifications, or fit alterations to the item. If you wish to alter or customize a previously purchased item, we can discuss options and costs separately.
• Shipping & Local Pickup: Shipping costs are not included in product prices and are calculated at checkout based on your location. Local pickup is always free and encouraged if you are nearby!

5. Shipping & Delivery Errors

• Shipping Accuracy: Please double-check your address at checkout. I cannot be held responsible for delivery delays or lost packages resulting from incorrect or incomplete addresses provided during purchase.
• Carrier Delays: Once a package is handed over to the postal carrier, shipping times and transit delays are outside my direct control.
• Failed Delivery & Redelivery: If a package is returned to me as undeliverable or uncollected, I will contact you to arrange a second attempt. The cost of reshipping will be the customer's responsibility unless the delivery error was on my end.

FAQ & Appointment Tips

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